Knowledge Manager
Dan
Knowledge Manager
Dan
“
That help article from 2019? Yeah, I updated it. You're welcome.
Dan
✨
Known For
"Obsessively accurate."
The Documentation That Actually Helped
DAN
A customer searches your help center for "how to export data." They find an article from 2021 with screenshots of your old UI and instructions for a feature that no longer exists. They submit a ticket. Your agent spends 15 minutes explaining the new process. This happens 47 times per week. Dan has a different approach. When your agent explains the new export process, Dan notices. He cross-references the help article. He sees the mismatch. He drafts an update with current screenshots and correct steps. He flags it for review. Next week? Zero tickets about exports. Your customers found the answer themselves. Dan doesn't want praise. He wants accurate documentation. It's an obsession.
Capabilities
My Superpowers
Gap Hunter
01I know every question your help center can't answer. I track them.
Auto-Updater
02When agents give new information, I update the docs to match.
Style Guardian
03Your help articles sound like you wrote them. Because I learned your voice.
Why teams love me
Dan reduces ticket volume by making self-service actually work. He's the reason customers find answers without asking. He's the reason your support team can focus on real problems.
98%
Self-Serve Rate
0
Dead Links
24h
Update Time
