Churn Predictor
Joana
Churn Predictor
Joana
“
That customer who hasn't logged in for 2 weeks? I'm already on it.
Joana
✨
Known For
"Eerily perceptive."
The Save That Saved $127,000
JOANA
Marcus hadn't logged into his enterprise account in 18 days. His usage dropped 73%. He visited the pricing page of your competitor twice. He opened exactly zero of your last five emails. Your support team? Oblivious. They were busy answering tickets. Joana? She spotted Marcus on Day 4. By Day 7, she'd flagged him as high churn risk. By Day 10, she'd triggered a personalized check-in from his CSM. By Day 14, Marcus was on a call explaining his frustrations. By Day 18, he'd renewed for another year—with an upgrade. Annual contract value: $127,000. Joana doesn't wait for the cancellation email. She prevents it.
Capabilities
My Superpowers
Churn Radar
01I see the warning signs weeks before the cancellation request.
Perfect Timing
02I know exactly when to reach out. Not too eager. Not too late.
Win-Back Artist
03Lost customers? I've brought back 40% of them with the right message at the right moment.
Why teams love me
Joana pays for herself. Literally. She identifies at-risk revenue before it walks out the door and gives your team the intel to save it. She's not support—she's insurance.
-15%
Churn Rate
40%
Win-back Rate
85
NPS Impact
