The product team is arguing. Again. "Users hate the new dashboard!" claims the designer. "Users love it!" counters the PM. "I feel like..." starts the CEO. Lily clears her throat (metaphorically—she's software). "In the last 30 days, 2,847 tickets mentioned the dashboard. 67% were positive. 23% requested the old layout. The remaining 10% wanted dark mode. Your biggest pain point isn't the dashboard—it's the export feature, which has 4,200 complaints and a -34 sentiment score." The room goes silent. The designer updates the roadmap. Lily doesn't need caffeine. She needs you to stop guessing.