Picture this: A billing question goes to engineering. An urgent outage report sits in 'general inquiries' for 3 hours. A VIP customer's complaint lands on an intern's first day. This is what happens without Steven. With Steven? He reads every ticket in milliseconds. "This is billing—routed to Finance-EU, tagged urgent, SLA clock started." "Feature request—tagged, categorized, sent to Product with sentiment score." "Spam—deleted, sender blocked, moving on." Your support queue becomes a symphony. Steven is the conductor who never sleeps.